Company

History and Information

Fruit & Veg City was started in 1993 by brothers Brian and Mike Coppin. Since the beginning it has always been a family business, with emphasis placed on good old family values such as wholesomeness, trust, honesty and integrity. The brothers’ vision was to create a store that would resemble a marketplace of old, where farmers brought their fresh produce from their farms to be sold to the public. This was how their first store in Kenilworth, Cape Town was run, and this is how every Fruit & Veg City store that has opened since is also run. The dedication to freshness at an affordable price has always remained one of the cornerstones on which Fruit & Veg City is built.

But how do we manage to keep our fruit and vegetables so fresh? Well, over the years, Fruit & Veg City have built up a relationship with farmers around the country. They deliver their fresh produce directly to one of the various Fruit & Veg City depots around the country. Here our dedicated staff load the produce onto trucks, which in turn delivers it to the Fruit & Veg City stores. Not only does this ensure freshness, it also cuts out the middle man, ensuring more savings for our customers.

Fruit & Veg City has gone from a small store which, as the name indicates, sold only fresh fruit and vegetables. As the company has grown, so have our product ranges to cater to the customers’ demand for good quality fresh produce of all forms – dairy, bakery goods, meat, fish, dried fruit and nuts, cheese and continental delis and now even some non-perishable groceries in selected stores.

Today there are more than 100 Fruit & Veg City stores throughout Southern Africa, and even as far afield as Australia and the Middle East. Yet, it remains a family business with brothers Brian and Mike still running the day to day operations of the company. Their vision is still visible in every Fruit & Veg City store, where freshness and value are placed at a premium.

Core values:

Energy: If you don’t have it stay out of this industry, according to Brian Coppin. Most retail, and especially produce, is 12 hours a day for at least 6 days a week.
Honesty: in your dealings with your farmers, suppliers, staff and customers.
Transparency: Nothing is hidden from any of our franchisees or corporate stores. Their secrets to success are shared to create wealth for all.
Loyalty: We do not believe the people who were there for us when we had 1 store should now be dropped because somebody more professional is punting for the business, and unless our original suppliers of products or services are totally out priced or out of their depth, we will continue to grow with them.

Our Company Directors

Brian Coppin - Managing
Mike Coppin - Franchising
Shaneen Coppin – Accounts/HR
Dave Hogg - Operations
David Smith - Finance
Andre Crause - Regional
George Efstratiou - Regional
Nigel Meintjies - Legal
Sandro Gastaldi – Regional

Awards

2006 – SASCS Western Cape Retailer of the Year (Access Park Fresher Food Store)
2007 – SACSC Special Star Award: National Retailer of the Year and Western Cape Retailer of the Year (Willowbridge Food Lover’s Market)
2007 – Global Convenience Format of the Year Runner up: Best New Concept in Retail in the World (Food Lover’s Market)
2008 – SACSC National Retailer Supermarket Category Winner (Willowbridge Food Lover’s Market)

MANUAL PREPARED IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000 FOR FRUIT & VEG CITY HOLDINGS (PTY) LTD

1. INTRODUCTION:

The Promotion of Access to Information Act No. 2 of 2000 ("the Act") came into operation on 23 November 2001. Section 51 of the Act requires that we as a group of private entities compile a manual providing information to the public regarding the procedure to be followed in requesting information held by us for the purpose of exercising or protecting any right.

2. DETAILS OF THE ENTITIES TO WHICH THIS MANUAL APPLIES:

This manual applies to Fruit & Veg City Holdings (Pty) Ltd and the following subsidiary companies:
• Fruit & Veg City (Pty) Ltd
• Fruit & Veg City (Eastern Cape) (Pty) Ltd
• Twoline Trading 204 (Pty) Ltd
• Fruit & Veg City Import & Export (Pty) Ltd
• Dried Fruit For All (Pty) Ltd
• Fruit & Veg City (Gauteng) (Pty) Ltd
• Fruit & Veg City Freshstop (Pty) Ltd
• Fruit & Veg City (South Africa) (Pty) Ltd
• Yatel Trading and Investments (Pty) Ltd
• Ibhubesi Investments No 8 (Pty) Ltd
• Zelpy 2916 (Pty) Ltd
• Zelpy 2700 (Pty) Ltd
• Fruit & Veg City (KwaZulu Natal) (Pty) Ltd
This manual only applies to those entities carrying on a trade or business. It does not relate to our dormant companies. A full list of our dormant companies within the group is available on request from our Information Officer.

3. INFORMATION REQUIRED UNDER SECTION 51(1) (a) OF THE ACT:

Fruit & Veg City Holdings (Pty) Ltd will deal with all requests made in terms of the Act relating to any of the group entities. All requests should be directed to :
• Information Officer: Mr. Nigel Meintjes
• Postal address of Information Officer of Fruit & Veg City Holdings (Pty) Ltd:
PO Box 399, Eppindust, 7475
• Street address of Information Officer of Fruit & Veg City Holdings (Pty) Ltd:
Fruit & Veg City Office Park, Corner Odin Drive & Thor Road, Thornton, Cape Town, 7460
• Tel No. of Information Officer of Fruit & Veg City Holdings (Pty) Ltd: (021) 532 5400
• Fax No. of Information Officer of Fruit & Veg City Holdings (Pty) Ltd: (021) 532 5411
• E-Mail address of Information Officer of Fruit & Veg City Holdings (Pty) Ltd: Nigel Meintjes: nigel@fnv.co.za

4. DESCRIPTION OF GUIDE REFERRED TO IN SECTION 10: SECTION 51(1) (b):

A Guide has been compiled in terms of Section 10 of the Act by the Human Rights Commission. It contains information required by a person wishing to exercise any right contemplated by the Act. It is available in all the official languages.
The Guide is available for inspection at the offices of the Human Rights Commission at: 29 Princess of Wales Terrace, Cnr York and St. Andrews Streets, Parktown and on its website at www.sahrc.org.za.

5. THE LATEST NOTICE IN TERMS OF SECTION 52(2):

At this stage no notice(s) has/have been published on the categories of records that are automatically available without a person having to request access in terms of the Act.

6. RECORDS AVAILABLE IN TERMS OF OTHER LEGISLATION: SECTION 51(1) (d):

Where applicable to our operations, information, records & documents are available in terms of provisions of the following legislation:

• Labour Relations Act 66 of 1995
• Employment Equity Act 55 of 1998
• Basic Conditions of Employment Act 75 of 1997
• Compensation for Occupational Injuries and Disease Act 130 of 1993
• Occupational Health & Safety Act 85 of 1993
• Companies Act 71 of 2008
• Unemployment Insurance Act 63 of 2001
• Value Added Tax Act 58 of 1962
• Income Tax Act 58 of 1962
• Skills Development Act 9 of 1999
• Pension Fund Act 30 of 1956
• Customs and Excise Act 91 of 1964
• Import and Export Control Act 45 of 1963
• Competition Act 89 of 1998
• Standards Act 29 of 1993
• Merchandise Marks Act 17 of 1941
• Agricultural Products Standards Act 119 of 1990
• Foodstuffs and Cosmetics and Disinfectants Act 54 of 1972
• Business Act 71 of 1991
• Trademarks Act 194 of 1993

7. SUBJECTS AND CATEGORIES OF RECORDS HELD BY FRUIT & VEG CITY HOLDINGS (PTY) LTD: SECTION 51(1) (e):

7.1. COMPANY & LEGAL RECORDS

• Documents of Incorporation
• Memorandum of Incorporation
• Minutes of Board of Directors meetings
• Records relating to the appointment of directors/auditors/secretary/public officer and other
officers
• Share Register and other statutory registers
• Trade marks
• Registered designs, including all visual presentations and store designs
• Legal records
• Domain name registration

• Insurance policies
• Title Deeds
• Lease Agreements
• Contracts in respect of properties

7.2. FINANCIAL RECORDS

• Annual Financial Statements
• Tax Returns
• Accounting Records
• Banking Records
• Bank Statements
• Paid Cheques
• Electronic Banking Records
• Asset Register
• Rental Agreements
• Invoices

7.3. INCOME TAX RECORDS

• PAYE Records
• Documents issued to employees for income tax purposes
• Records of payments made to SARS on behalf of employees
• All other statutory compliances:
o VAT
o Regional Services Levies o Skills Development Levies o UIF
o Workmen's Compensation

7.4. PERSONNEL DOCUMENTS AND RECORDS

• Employment Contracts
• Employment Equity Plan (if applicable)
• Medical Aid Records
• Pension Fund Records
• Disciplinary Records
• Salary Records
• SETA Records

• Disciplinary Code
• Leave Records
• Training Records
• Training Manuals

7.5 INTELLECTUAL PROPERTY RECORDS

• Trademarks, trade names and protected names
• Agreements relating to intellectual property
• Litigation and other disputes involving intellectual property

7.6 SUPPLIER RECORDS

• Contracts with suppliers
• Purchase order information
• Records pertaining to all distribution centres
• Records generated by or within the company pertaining to suppliers including
transactional records

7.7 FRANCHISE RECORDS

• All franchise records pertaining to local and foreign franchises

8. DETAILS ON HOW TO MAKE A REQUEST FOR ACCESS - SECTION 51(e):

• It is important to note that access to any information is not automatic. The requester must identify the right he or she is seeking to exercise or protect and explain why the information he or she is requesting is required for the exercise or protections of that right.
• The requester must complete the prescribed form (Form C of Annexure B as identified in Government Notice Number 187, Regulation 6) and submit this form together with a request fee to the head of the private body.
• The form must be submitted to the head of the private body at his/her address, fax number or electronic mail address.
• The form must:
 provide sufficient particulars to enable the head of the private body to identify the
record/s requested and to identify the requester;
 indicate which form of access is required;
 specify a postal address or fax number of the requester in the Republic;

 identify the right that the requester is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right;
 if in addition to a written reply, the requester wishes to be informed of the decision on the request in any other manner to state that manner and the necessary particulars to be informed in the other manner; and
 if the request is made on behalf of another person to submit proof of the capacity in which the requester is making the request to the reasonable satisfaction of the head of the private body.
• Our Information Officer will respond to your request within 30 days of receiving the request by indicating whether your request for access has been granted. Assuming that your request for access is granted you will be able to gain access to the requested records as soon as is reasonably possible and once the access fee has been paid.
____________________________

Information Officer
Fruit & Veg City Holdings (Pty) Ltd